Delivering Pan-India, Free shipping above ₹ 3,500

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RETURN POLICY

Your concerns are of prime importance to us and we shall do everything possible to resolve them.

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at hello@simaura.in with details of the product and the defect.

Refunds Policy

If you have paid via credit card/debit card/net banking, we will refund the payment to the same account originally used at the time of the transaction (5-7 working days). 

If you have paid by cash on delivery:

  • A monetary refund to your account can also be initiated through online transaction modes. 
  • If you have paid using a mobile wallet, the refund amount will be credited back to the same wallet.

Cancellation Policies

If you have to cancel an order, please do so within 24 hours of placing the order. It is NOT possible to cancel part of your order. We recommend you cancel the entire order and re-purchase the required quantity to simplify the transaction.

If you cancel your order before your product has shipped, we will refund the entire amount subject to deduction of charges if any and whereas you cancel your order after the shipment but before receipt of the item, the same will be liable for deduction of the two-way shipping costs.

All cancellations are subject to a cancellation charge/bank transaction charge of 2.5% of your total order value.

Disclaimer

Any complaints related to product/delivery should be brought to our notice within 24 hours from the time of delivery.

Contact Us:

If you wish to report a violation of the Terms of Use or this policy, have any questions or need assistance, please contact:

Email: help@simaura.in

If you do not receive a resolution for your queries in the specified time, you can reach out to

hello@simaura.in

Registered Office Address :

852, 16th Main Rd, 

3rd Block Koramangala, 

Bengaluru, 560034

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Simaura

Aromatherapy

Wellness | Self-Care | Aura-Maker
An Aromatherapy brand, conceptualised during the Covid-19 pandemic when we realized need for self-Care is "essential" (pun intended) for overall well-being, especially emotional and mental.
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A certified Aromatherapist, authorised Plant Therapy essential oils, Reseller & Passionate Oiler, Creating custom, organic aromatherapy products for everyday Self-Care.
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