Your concerns are of prime importance to us and we shall do everything possible to resolve them.
We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at firstname.lastname@example.org with details of the product and the defect.
If you have paid via credit card/debit card/net banking, we will refund the payment to the same account originally used at the time of the transaction (5-7 working days).
If you have paid by cash on delivery:
- A monetary refund to your account can also be initiated through online transaction modes.
- If you have paid using a mobile wallet, the refund amount will be credited back to the same wallet.
If you have to cancel an order, please do so within 24 hours of placing the order. It is NOT possible to cancel part of your order. We recommend you cancel the entire order and re-purchase the required quantity to simplify the transaction.
If you cancel your order before your product has shipped, we will refund the entire amount subject to deduction of charges if any and whereas you cancel your order after the shipment but before receipt of the item, the same will be liable for deduction of the two-way shipping costs.
All cancellations are subject to a cancellation charge/bank transaction charge of 2.5% of your total order value.
Any complaints related to product/delivery should be brought to our notice within 24 hours from the time of delivery.
If you do not receive a resolution for your queries in the specified time, you can reach out to
Registered Office Address :
852, 16th Main Rd,
3rd Block Koramangala,